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Shipping & Returns

Received the wrong size?

Customers have 35 days from purchase to contact us about any mistakes made our their original order.  Product must be new, and unused.

We'll be happy to make sure you received exactly what you order. 


30 Day Satisfaction Guarantee

NAG bags will supply you with any needed repair string or patches at no charge for 30 days from date of purchase.


Ordered the wrong size or changed hay bale size? No problem. We will make exchanges for 30 days for new, unused products.

Customer pays all shipping fees. 


If you need to return unused product, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order and provide a Return Mail Slip. Canadian orders only available for return mail slips. Customer pays all shipping fees.


The owners and/or employees of Natural Alternative Grazers are not responsible for any injury or damage of any kind with the use of products from NAG Bags - Natural Alternative Grazers.

NAG Bag Care

For complete care instructions for your NAG Bag products click here.



We take damage very serious, and love to find solutions. Please fill out the form and submit to slowhayfeeders@live.com



We can ship to virtually any address in the world. Note that there are restrictions on some products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

If your country is not shown within the shipping destination options, please Contact Us and we will confirm if our products can be shipped to you.